IT Analyst
Core
Provide full user support, manage IT equipment inventory, and perform preventative maintenance for hardware and software in an office environment.
Role type
IT Analyst (Helpdesk & Infrastructure)
Builds
Office workstations, conference room AV systems, and device fleets for staff
Domain
Life Sciences / Clinical Research
Deliverable
product features
Required skills
Hardware troubleshooting, Network troubleshooting, Device provisioning, Inventory management, User support, AV system setup
Preferred skills
MDM tools (Jamf, Intune), Apple Configurator, SSO (Okta), Physical security access control
Technologies
Wi-Fi, Switches, Access points, Cabling, Zoom Rooms, Google Meet, Apple Configurator, Jamf, Kandji, Intune, Okta
Responsibilities
Triage and resolve service desk tickets and user issues; Set up and maintain conference rooms and video conferencing systems; Perform first-line network troubleshooting; Manage IT equipment procurement, provisioning, and inventory; Coordinate shipping and receiving of IT equipment; Create user training documentation
Seniority
Individual Contributor
