Customer Service Representative
Remote
Core
Volume-driven customer service and back office operations for a health insurance company, handling member and provider interactions.
Role type
Customer Service Representative (Health Insurance)
Builds
Member and Provider Services operations
Domain
Health Insurance
Deliverable
client delivery
Required skills
Customer service, data entry, process adherence, issue escalation, regulatory compliance (PHI), bilingual communication (Spanish/English)
Preferred skills
Analytical skills, Google Suite/Microsoft Office proficiency, healthcare experience
Responsibilities
Handle daily customer interactions via multiple channels, manage assigned caseload, monitor work-in-progress issues, support process improvement projects, comply with operational and regulatory standards
Seniority
Entry-level to Junior