Mass Service Specialist
Core
Provide high-quality end-to-end service and operational issue resolution for VIP customers via multiple channels.
Role type
Senior customer service specialist (VIP accounts)
Builds
Smooth customer experience and operational resolution for top-tier clients
Domain
Fintech / Cross-border payments
Deliverable
client delivery
Required skills
problem solving, ownership, attention to detail, compliance adherence, risk identification, stakeholder management
Preferred skills
fintech, banking, or eComs industry experience
Responsibilities
Provide high quality services to VIP customers via different channels, Responsible for end-to-end resolution efficiency of operational issues, Work closely with sales team and understand customer profiles, Maintain a high customer satisfaction and quality standard when in compliance with policy and regulations, Identify potential risks for major complaints and escalate
Seniority
Mid-level, hands-on IC