Business Technology Support Specialist
Core
Troubleshoot and assist users with technology and access issues to keep teams online and productive.
Role type
Business Technology Support Specialist (Helpdesk)
Builds
Internal IT systems, user access, and office endpoints for Samsara employees
Domain
Technology Support / IT Operations
Required skills
ticket queue management, new hire onboarding, hardware recovery, asset management, endpoint management, employee access management, IT policy documentation, process improvement, network connectivity support, SaaS integration support, scripting activities
Preferred skills
Apple product knowledge, enterprise SaaS experience, ticketing system experience
Technologies
G Suite, Slack, Zoom, Okta, Zendesk, Service Now, MacBooks, iPhones
Responsibilities
Manage ticket queue and seek opportunities to improve workflows; Complete new hire onboarding including device provisioning and access management; Support hardware recovery and asset management; Manage office endpoints (printers, laptops, conferencing equipment); Manage employee access to cloud infrastructure; Partner with IT Specialists on infrastructure projects and upgrades; Document IT policies and procedures; Drive core operations to keep the company secure and productive.
Seniority
Mid-level, hands-on IC