Business Operations & Workforce Management Analyst, Styling
Core
Develop workforce capacity models, analyze operational performance, and build dashboards to align Stylist capacity with client demand in personalized retail.
Role type
Senior Business Operations & Workforce Management Analyst
Builds
Workforce capacity plans, operational KPIs, and performance dashboards
Domain
Retail operations + Workforce Management
Deliverable
dashboards & analysis
Required skills
Workforce capacity planning, SQL, Business Intelligence tools, Cross-functional project leadership, Data-driven decision making, AI tool utilization
Preferred skills
Workforce Management System administration, Payroll/time-tracking system experience, Lean Six Sigma Certification
Technologies
SQL, Looker, Metabase, Playvox, Aspect, Nice, ChatGPT, Copilot
Responsibilities
Develop and maintain workforce capacity models to match Stylist capacity to client demand; Proactively identify and resolve roadblocks to productivity based on capacity planning; Integrate operational plans into company-wide financial cycles; Lead high-impact projects to optimize work output and design KPIs; Build actionable dashboards and analyses using SQL and BI tools; Use AI tools to improve efficiency and outcomes
Seniority
Senior, hands-on IC
