Customer Support Specialist, Benefits
Core
Support small business customers with inquiries related to benefits and wellness perks, acting as a subject matter expert for Justworks benefits tools.
Role type
Customer Support Specialist (Benefits)
Builds
Customer confidence in administering group health and welfare plans and other benefits/perks
Domain
HR Technology / Employee Benefits
Deliverable
client delivery
Required skills
Benefits administration, Zendesk/JIRA/Talkdesk, complex concept simplification, queue management, regulatory compliance (Section 125, COBRA, HIPAA, FMLA), cross-functional collaboration
Preferred skills
CEBS or CBP certification, Spanish language capability
Technologies
Zendesk, JIRA, Talkdesk
Responsibilities
Answer inquiries on phone, tickets, and chat; troubleshoot and resolve benefits issues; manage a queue of open issues; communicate policies and eligibility; interact with cross-functional teams for product enhancement
Seniority
Mid-Senior (6+ years total experience, 1+ in benefits)
