[CES] Principal, Program Management (Instant Commerce Business & Operations)
Core
Lead Operational Excellence initiatives for Coupang Eats Services (food delivery) by optimizing operations, managing supply chain performance, and enhancing customer experience.
Role type
Principal Program Manager (Operations & Supply Chain)
Builds
Standardized operating processes, rider supply strategies, and automated/digital operational workflows for food delivery partners.
Domain
Food delivery, last-mile logistics, e-commerce operations
Required skills
Operational strategy, supply chain management, process improvement, data analysis, stakeholder influence, agile execution
Preferred skills
Operations consulting, food delivery, ride-hailing, e-commerce supply chain, last-mile logistics, leading high-growth startups
Technologies
None explicitly stated
Responsibilities
Develop and execute strategies to improve rider supply and optimize costs; Drive process improvements, automation, and digital transformation; Analyze KPI performance to support strategic decision-making; Establish standardized operating processes and strengthen execution through planning and governance.
Seniority
Principal, hands-on IC with strategic leadership