Operational Excellence Specialist
Core
Design and deliver a 3–6 month continuous improvement roadmap for Fulfillment Center operations, leading adoption of group standards to impact customer experience, cost, and efficiency.
Role type
Operational Excellence Manager (Continuous Improvement)
Builds
Standardized fulfillment processes and scalable operational solutions for last-mile delivery
Domain
E-commerce grocery / Last-mile logistics / Fulfillment Center operations
Required skills
Continuous improvement methodology, project management, stakeholder influence, process mapping (VSM), data analysis, Excel/Tableau/Metabase/Access proficiency, Last Mile domain expertise, e-commerce/grocery background
Preferred skills
Six Sigma certification, SQL, BI tools, statistical software
Responsibilities
Own the continuous improvement roadmap and ensure on-time delivery, lead adoption of operational best practices through coaching, partner with operations functions to coordinate projects, provide input to innovation roadmaps and business cases, support rollout of group projects end-to-end, track and analyze performance metrics to identify root causes, document processes and develop change documentation
Seniority
Mid-level, hands-on IC with project ownership