Team lead, People Services
Core
Lead and mentor a team of People Associates to oversee HR operations, service delivery, and process improvements for a global delivery platform.
Role type
Senior Team Lead, People Services (HR Operations)
Builds
Tier 1 HR service delivery, process documentation, and scalable HR functions
Domain
HR Technology & Operations
Required skills
Team leadership, HR service delivery, process improvement, employee lifecycle management, HR metrics, ERP systems, Workday, stakeholder management
Preferred skills
AI/automation in HR, self-service tool adoption
Responsibilities
Lead and mentor a team of ~10 People Associates, oversee HR inquiries and escalations, transition processes from Tier 2 to Tier 1, improve HR processes and systems, support Workday onboarding and data accuracy, collaborate with Payroll for salary payments, create team development opportunities
Seniority
Senior, hands-on IC with team management
