Global Learning Content & Delivery Specialist
Core
Design and deliver global learning content and training experiences for Navan's Global Service and Operations teams to support customer experience and operational efficiency.
Role type
Learning and Development Specialist (L&D)
Builds
New hire curricula, learning pathways, and training programs for existing colleagues
Domain
Travel Management Company (TMC) / Business Travel / Customer Experience
Required skills
Learning design and delivery, Learning needs analysis, Stakeholder partnership, Facilitation (classes of 12+), Measurement and continuous improvement, Customer service experience
Preferred skills
TMC or business travel role experience, Advanced Sabre and Amadeus knowledge
Technologies
Sabre, Amadeus, Learning Management System (LMS)
Responsibilities
Partner with stakeholders to build new hire curricula and learning pathways; Develop and maintain learning content and update the LMS; Conduct learning needs analyses to identify gaps; Deliver effective training across remote, hybrid, and in-person settings; Build feedback loops for learning content; Continuously update knowledge of travel industry standards and customer experience practices
Seniority
Individual Contributor (1+ years experience)