Product Operations Analyst (Customer Activations)
Core
Transform customer experiences by seamlessly integrating institutional clients into Ripple's crypto and financial products through end-to-end activation coordination.
Role type
Product Operations Analyst (Customer Activations)
Builds
End-to-end customer activation processes across multiple Ripple products for financial institutions, businesses, and governments.
Domain
Fintech, digital assets, global payments
Required skills
Client onboarding/activation, payment operations, cross-functional coordination, investigative problem-solving, data accuracy, CRM proficiency, ticketing tools
Preferred skills
Self-starter mentality, multi-team process management, compliance-sensitive environment experience
Technologies
Salesforce, Jira
Responsibilities
Own and coordinate end-to-end activations across multiple Ripple products; Detect and bring up blockers to ensure smooth progress; Guide institutional customers through setup steps; Investigate and resolve edge case scenarios; Report weekly activation status; Manage dormant account processes; Scale activation functions to new products.
Seniority
Mid-level (4-5 years experience)