Moderation Escalation Specialist
Core
Act as Policy Enforcement SME and own high-visibility safety escalations end-to-end, analyzing and assessing content against community standards; serve as authoritative subject matter expert for high-impact user moderation; provide policy teams with insights on escalation trends and root causes.
Role type
Senior IC Trust & Safety Escalation Specialist
Builds
Internal safety escalation service and moderation processes for high-impact users and developers
Domain
Online gaming platform safety and content moderation
Required skills
Incident response, policy enforcement, root cause analysis, cross-functional communication, process management, data analysis, project management
Preferred skills
T&S risk domain familiarity (child safety, moderation evasion, systemic abuse, social engineering), experience with generative AI/LLM evaluation, red teaming experience
Technologies
Automated moderation systems, generative AI, LLMs
Responsibilities
Analyze and assess content against community standards for high-visibility escalations; represent Safety org's final say for high-impact user moderation; manage and develop escalations process meeting SLAs; coordinate with moderation agents and cross-functional partners; analyze operational data to identify trends and optimization opportunities
Seniority
Senior, hands-on IC
