Senior Technical Account Manager
Core
Serve as the premier technical advisor and advocate for large enterprise customers in Financial Services, Healthcare, and Public Sector, driving platform adoption and security posture.
Role type
Senior Technical Account Manager (Strategic Workforce Identity)
Builds
Long-term customer success and technical maturity for enterprise identity platforms
Domain
Identity & Access Management (IAM), Workforce Identity, Enterprise Security
Required skills
Executive-level relationship building, complex technical escalation resolution, strategic roadmapping, cross-functional advocacy, technical workshop delivery, asset creation, peer mentorship
Preferred skills
IAM solution experience, Identity protocols (SAML, OAuth, OIDC), hybrid environment integration, lifecycle management, SaaS ecosystem deployment, code proficiency
Technologies
Okta, SAML 2.0, OAuth, OpenID Connect, WS-Fed, SCIM, Active Directory, O365, Salesforce, Workday, Box
Responsibilities
Build deep executive-level relationships with customer identity owners and IT leadership; Architect tailored technical success plans aligned with business objectives; Manage and resolve highly complex customer technical escalations; Proactively identify technical roadblocks and design mitigation plans; Deliver workshops and best practice sessions to enhance customer security; Mentor and develop peer TAMs to upskill technical capabilities
Seniority
Senior, hands-on IC with strategic influence