Principal Program Management (Customer Reviews)
Core
Lead the 0-to-1 strategy, execution, and scaling of the Customer Reviews ecosystem for Coupang Taiwan, acting as a central hub connecting global engineering roadmaps with local market needs.
Role type
Principal Program Manager (Customer Reviews)
Builds
Customer Reviews ecosystem and critical cross-functional retail initiatives for Coupang Taiwan
Domain
E-commerce / Retail
Deliverable
production ML models
Required skills
Program Management, Business Operations, 0-to-1 product building, cross-functional stakeholder influence, OKR planning, data analysis, SOP design, risk mitigation
Preferred skills
AI and Large Language Models (LLMs), data visualization, SQL, Tableau, Mandarin, Korean
Technologies
SQL, Tableau
Responsibilities
Lead 0-to-1 strategy and scaling of the Customer Reviews ecosystem; Partner with KR Product, TW CX, and global Engineering to prioritize features; Drive OKR planning across multiple stakeholder teams; Identify operational bottlenecks and build step-by-step solutions; Streamline internal functions and design E2E SOPs; Analyze retail, CX, and sales data to identify systematic flaws; Own end-to-end program schedules and mitigate risks.
Seniority
Principal, strategic & hands-on IC
