Gainsight Administrator
Core
Hands-on technical administrator for Gainsight, configuring systems, automating workflows, and managing data integrations to support Braze's Customer Experience organization.
Role type
Gainsight Administrator (Systems Administration)
Builds
Scalable Gainsight configurations, automated health/lifecycle workflows, dashboards, and data integrations for CX teams.
Domain
SaaS Customer Success Operations / Customer Experience
Required skills
Gainsight administration, Rules Engine, Data Designer, C360/R360, Scorecards, health models, CTAs, Playbooks, Success Plans, Journey Orchestrator, Salesforce data models, data integrations, SQL, data quality governance
Preferred skills
Gainsight NXT certification, Staircase AI integration, Snowflake, REST APIs, Gainsight AI (Copilot), multi-segment support
Technologies
Gainsight, Salesforce, Snowflake, StaircaseAI, Rules Engine, Journey Orchestrator
Responsibilities
Administer user/permission management and data integrity; configure C360/R360 layouts, scorecards, and playbooks; build and maintain automated workflows and rules; develop dashboards and reports; manage data ingestion and integrations; support security and compliance; deliver new builds and lead QA/UAT; manage ongoing support and platform releases.
Seniority
Mid-level, hands-on IC
