Gainsight Administrator
Core
Hands-on technical administrator for Gainsight, configuring systems, automating workflows, and managing data integrations to support Customer Experience (CX) operations for 200+ users.
Role type
Senior Gainsight Administrator (Customer Success Operations)
Builds
Scalable Gainsight configurations, automated health/lifecycle workflows, and data-driven dashboards for CX teams.
Domain
SaaS Customer Success Operations / Customer Experience
Required skills
Gainsight administration, Rules Engine, Data Designer, C360/R360, Scorecards, health scoring, CTAs, Playbooks, Success Plans, Journey Orchestrator, Salesforce integration, data modeling, SQL, REST APIs, JSON, data governance, system documentation, QA/UAT.
Preferred skills
Gainsight NXT Administrator certification, Staircase AI integration, Snowflake, Gainsight AI capabilities (Copilot), multi-segment support, other CSP experience.
Technologies
Gainsight, Salesforce, Snowflake, StaircaseAI, Rules Engine, Data Designer, Journey Orchestrator, Copilot, REST APIs, JSON.
Responsibilities
Administer user/permission management and data integrity; configure layouts, scorecards, and health models; build and maintain automated workflows and rules; develop dashboards and reports; manage data integrations and sync troubleshooting; support security and compliance reviews; execute net-new builds and lead QA/UAT; monitor system performance and apply platform updates.
Seniority
Senior, hands-on IC
