Senior Analyst, Configuration
Core
Supports the Claims and Benefits Team by improving the consistency, accuracy, and efficiency of platforms, systems, and processes through configuration management.
Role type
Senior Configuration Analyst
Builds
Configured health insurance claims and benefits workflows
Domain
Health Insurance / Claims Processing
Required skills
Health plan benefit concepts, SQL, Claims processing, Jira, Workflow management, Configuration maintenance
Preferred skills
Microsoft Office/Google Docs, Python
Technologies
Jira, SQL, Python, Microsoft Word, Excel, PowerPoint, Google Docs, Google Sheets, Google Slides
Responsibilities
Analyze and summarize process behavior to expedite design/solutioning, Translate configuration to enable internal teams to resolve escalations, Process incoming Jira tickets for member escalations, Identify and pilot opportunities to improve operational efficiency, Triage and manage workflows of ingested items, Investigate escalations via tickets or informal pathways, Conduct maintenance work and ad-hoc projects for Contract configuration, Approve work-in-progress contact configuration inquiries, Assist with documentation and implementation of workflow updates
Seniority
Senior, hands-on IC
