Linux Desktop Support Engineer (London UK office)

Office Based - London, UKFull-time2026-10-23 → 2026-11-10

On-site · United Kingdom

Core

Provide technical support to employees and customers, facilitate AV support for office conferences, and manage support cases from qualification to resolution.

Role type

Linux Desktop Support Engineer

Builds

Support cases and knowledge base articles for Ubuntu/Linux users

Domain

Open source software / Linux systems

Deliverable

client delivery

Required skills

Linux system support, troubleshooting, communication, knowledge base authoring, AV support, weekend shift availability

Preferred skills

Virtualization (KVM/OpenStack), Containers (Docker/Kubernetes), Storage technologies, System Networking, Basic programming logic

Technologies

Ubuntu, Linux, KVM, OpenStack, Docker, LXD, LXC, Kubernetes

Responsibilities

Partner with customers via remote sessions and live conversations to resolve technical roadblocks; Work with internal engineering teams to bridge code fixes and customer satisfaction; Manage support cases with personal ownership; Author and maintain knowledge base articles; Participate in weekend working rotation for operational reliability

Seniority

Entry-level / Career starter

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work s