Linux Desktop Support Associate (London UK office)

Office Based - London, UKFull-time2026-10-23 → 2026-11-10

On-site

Core

Provide technical support for Ubuntu and open source products to employees and customers, acting as a trusted peer and technical guide.

Role type

Linux Desktop Support Associate (Customer Success)

Builds

Customer satisfaction and technical resolution for Ubuntu users

Domain

Open source software, Linux, Cloud, AI, IoT

Deliverable

client delivery

Required skills

Linux systems administration, troubleshooting, communication, empathy, knowledge base authoring, weekend shift availability

Preferred skills

Virtualization (KVM/OpenStack), Containers (Docker/LXD/Kubernetes), System Networking, Basic programming logic

Technologies

Ubuntu, KVM, OpenStack, Docker, LXD, LXC, Kubernetes

Responsibilities

Partner with customers via remote sessions and live conversations to resolve technical roadblocks; Collaborate with internal engineering teams to bridge code fixes and customer needs; Manage support cases with personal integrity; Guide customers on Ubuntu development timelines; Author and maintain knowledge base articles; Participate in weekend working rotations

Seniority

Associate, entry-level IC

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work s