Associate Solutions Architect
Core
Support customers in implementing and extending the LogicMonitor LM Envision observability platform to solve business monitoring problems.
Role type
Associate Solutions Architect (Professional Services)
Builds
Custom monitoring solutions, integrations, and Statements of Work (SOWs) for enterprise clients.
Domain
IT Infrastructure Management, Cloud Observability, Professional Services
Required skills
IT infrastructure support (server, network, security, storage, virtualization, cloud), Python/PowerShell/Java/Groovy, HTTP/JSON/REST APIs, IT operations (Windows/Linux, AWS/Azure/GCP), SOW development, technical feasibility assessment, post-sales discovery and design.
Preferred skills
ITIL Foundations, customer-facing consulting experience, IT monitoring tools (SolarWinds, Nagios, Zenoss), SNMP/WMI, enterprise software implementations, AWS/CCNA/MCSA/RHCSA certifications.
Technologies
LogicMonitor LM Envision, Python, PowerShell, Java, Groovy, AWS, Azure, GCP, HTTP, JSON, REST APIs, SNMP, WMI, MIB files.
Responsibilities
Scope implementations and integrations with customers; assess technical feasibility of monitoring use cases; research new technologies for integration; build estimates for service proposals; develop SOWs and design documentation; guide post-sales delivery and align project teams; assist with deployment tasks; provide customer feedback to product teams.
Seniority
Mid-level, hands-on IC
