Manager, Professional Services Federal
Core
Lead all services roles and functions for U.S. government clients to ensure long-term success, adoption, and satisfaction, driving a cohesive customer journey and operational excellence.
Role type
Manager, Professional Services (Federal Government)
Builds
Services engagements, operational frameworks, and customer success outcomes for U.S. federal agencies.
Domain
Public Sector / Data Governance & Management
Deliverable
client delivery
Required skills
Team leadership and mentorship, project lifecycle management, risk assessment and mitigation, GTM strategy alignment, pricing and packaging strategy, stakeholder management, consultative relationship building, data governance knowledge, cloud platform knowledge (AWS/Azure), data integration and warehousing understanding.
Preferred skills
Military experience, knowledge of PaaS providers, Data Lakes, Kubernetes, API scripting (Java/Python), Enterprise Linux/Unix environments.
Responsibilities
Manage services operations and resources including Engagement Managers and Solution Architects; guide project teams through scoping and lifecycle monitoring; build frameworks for early identification of at-risk projects; lead, coach, and mentor a team of Engagement Managers and Solution Architects; collaborate on GTM strategy and sales enablement; maintain consultative relationships with key customer leadership; perform post-project reviews to ensure business objectives are met.
Seniority
Manager, hands-on leadership
