Risk Team Lead, User Policy Operations
Core
Lead a team of Risk Operations associates to assess complex user situations against Stripe's Terms of Service and policies, determining whether to continue supporting strategic users.
Role type
Senior IC Risk Team Lead (Player-Coach)
Builds
Risk assessments and support decisions for strategic Stripe users (Independent Business, Startup, SMB, Enterprise)
Domain
Fintech / Risk Operations / Policy Compliance
Required skills
Risk operations leadership, team coaching and mentoring, cross-functional collaboration, ambiguous risk assessment, operational performance management, process improvement, capacity management, recruitment support, structured performance feedback
Preferred skills
Policy/compliance operations knowledge, fraud detection tools, risk event management
Technologies
Risk detection tools, policy management systems
Responsibilities
Lead and coach associates on Terms of Service evaluations and risk assessments for strategic users; Manage complex risk situations requiring cross-functional engagement; Drive operational performance and KPI reporting; Identify process and policy improvements to scale operations; Manage team capacity, scheduling, and work assignment; Support recruitment and hiring initiatives; Conduct structured development conversations and performance reviews; Foster team culture and engagement.
Seniority
Senior, hands-on IC with team leadership
