Operational Excellence Coordinator/Senior Coordinator (10-month contract) (Bangkok-Based)
Core
Investigate and resolve payment disputes between Agoda and partners to enhance the payment process and prevent future issues.
Role type
Operational Excellence Coordinator
Builds
Streamlined payment processes and reduced dispute frequency
Domain
Travel technology / Financial operations
Deliverable
dashboards & analysis
Required skills
Payment dispute resolution, Partner relationship management, Data analysis, Process improvement, Excel proficiency, Team collaboration
Preferred skills
SQL proficiency
Responsibilities
Investigate and resolve payment disputes between Agoda and partners; Work closely with partners to address payment issues and find mutually agreeable solutions; Extract insights from dispute resolutions to streamline payment processes and reduce future disputes; Deliver consistent partner support daily; Collaborate with team members across various departments.