Senior CX Insights Manager, APAC
Core
Lead Customer Experience (CX) Insights strategy and Voice of the Customer (VoC) programs for Crunchyroll's APAC region, transforming feedback and data into actionable recommendations to improve fan experience and influence business strategy.
Role type
Senior Manager, CX Insights (APAC)
Builds
Actionable CX strategies, VoC programs, executive dashboards, and scalable frameworks for understanding anime fans across Asia-Pacific.
Domain
Streaming, entertainment, anime, consumer technology
Deliverable
dashboards & analysis
Required skills
Customer Experience strategy, Voice of the Customer methodologies, customer journey analysis, advanced analytics, data storytelling, executive presentation, team leadership, cross-functional alignment, subscription business knowledge
Preferred skills
APAC market experience, streaming/media/entertainment/gaming industry background, customer feedback platforms, CRM systems, modern BI solutions, predictive modeling, customer segmentation
Technologies
Customer feedback platforms, survey tools, CRM systems, modern BI solutions
Responsibilities
Own CX Insights strategy for APAC, build holistic customer journey views, design and optimize VoC programs, develop executive dashboards and reporting frameworks, lead and mentor a high-performing insights team, quantify impact of CX improvements
Seniority
Senior, hands-on IC with people leadership
