Customer Experience Associate
Core
Provide high-touch support and guidance on financial products and platform features via phone, email, and chat to help users navigate complex financial topics.
Role type
Customer Experience Associate (Financial Services Support)
Builds
Customer support interactions and feedback loops for Robinhood's financial platform
Domain
Financial Services / Fintech
Deliverable
client delivery
Required skills
Empathy, Financial literacy, Multi-channel communication, Problem-solving, Adaptability, Independent judgment
Preferred skills
Financial services industry experience, Customer support experience, Bachelor's degree
Technologies
Chat, Email, Phone
Responsibilities
Resolve customer inquiries using independent thought and judgment, Identify opportunities to improve user experience based on feedback, Navigate users through financial topics and platform tools, Adapt to a fast-paced, evolving landscape
Seniority
Individual Contributor