VP, Provider Integration & Experience
Core
Drive provider experience strategy, design operational solutions, and lead enterprise operating models for escalated provider issue resolution to maximize network satisfaction.
Role type
VP, Provider Operations & Strategy
Builds
Enterprise operating models for provider escalation management and cross-functional roadmaps
Domain
Health Insurance / Payer Operations
Deliverable
dashboards & analysis
Required skills
Strategic planning, executive stakeholder management, operational model design, data analytics, change management, healthcare market intelligence, SLA framework design, team leadership
Preferred skills
MBA/MHA/MPH, scaling governance functions, managing national health system partnerships, enterprise workflow tools (Jira, Salesforce, ServiceNow), SQL/Tableau
Responsibilities
Shape long-term provider experience strategy, develop analytical frameworks to assess provider experience health, maintain healthcare market and competitor intelligence, build and scale operating models for escalated issues, oversee resolution of high-complexity provider escalations, foster strategic relationships with senior functional leaders, drive organizational change management, leverage operational data to identify root causes, create executive-ready reporting and dashboards, mentor senior-level teams
Seniority
VP, executive leadership
