Director - Operations, North Asia (Japan and Korea)
Core
Own end-to-end operational performance of Japan and Korea customer service teams and represent Agoda in senior external forums including government and industry bodies.
Role type
Senior Director, Customer and Partner Success
Builds
Customer service operations for Accommodations and Flights in Japan and Korea
Domain
Travel / OTA
Required skills
People leadership, operational performance management, external stakeholder management, regulatory readiness, localization, data-driven decision making, executive presence
Preferred skills
Korean language proficiency, BPO partnership management, OTA/travel platform operations experience
Technologies
WFM, Analytics, Automation/Tools
Responsibilities
Lead and develop regional managers and team managers across multiple sites; Set operational priorities and OKRs aligned to CEG strategy; Represent Agoda in government and industry association meetings; Drive customer and partner experience localization; Manage escalation handling for high-severity cases
Seniority
Senior Director, hands-on IC with strategic scope
