Operations Program Manager, Consumer Support
Core
Develop deep understanding of Stripe's consumer product suite to resolve consumer pain points at scale and build scalable operations for new and existing consumer products.
Role type
Senior individual contributor (IC) operations program manager
Builds
Scalable operations for Link, Stripe Managed Payment, and Crypto Onramp products
Domain
Fintech / Consumer Payments
Required skills
Program management, Strategy, Cross-functional leadership, Data analysis, Stakeholder alignment, First-principles thinking, Operational improvement, Self-service tool development, Regulatory compliance, Independent execution
Preferred skills
SQL proficiency, AI tools for analysis and workflow automation
Technologies
SQL, AI tools
Responsibilities
Lead cross-functional teams to define operational requirements for new products; Partner with Product and Engineering to build infrastructure and tooling; Represent the voice of the consumer to advocate for product improvements; Develop support strategies to improve consumer experience; Identify and deliver operational improvements for scaling efficiency; Use data to surface insights and measure impact of changes.
Seniority
Senior, hands-on IC
