Workplace Program Manager
Core
Strategic Product Owner for the Americas workplace environments and operations, defining and scaling the regional workplace experience program.
Role type
Senior IC Workplace Program Manager
Builds
Regional workplace experience program, operational infrastructure, and vendor management systems for Toast's Americas offices.
Domain
Corporate Real Estate / Workplace Experience / Facilities Management
Required skills
Vendor operations management, Program management, SOP development, Budget management, Cross-functional collaboration, Workplace technology implementation, Data analytics, Change management
Preferred skills
Agile/Scrum methodologies, Product Owner experience, Financial forecasting
Technologies
Robin, Envoy, Elogbooks, FM Systems
Responsibilities
Manage outsourced vendor partners (IFM, janitorial, security) and establish SLAs/KPIs; Build and roll out standardized operational frameworks and SOPs; Partner with leadership on OPEX budgeting and vendor cost management; Deploy and manage on-site workplace technologies and occupancy sensors; Translate workplace data into actionable insights for real estate strategy; Champion workplace culture and community initiatives.
Seniority
Senior, hands-on IC
