Customer Support Specialist, Clerky
Core
Voice of the company to startup founders, investors, and attorneys via empathetic email support and help center content.
Role type
Senior Customer Support Specialist (Technical/Legal Domain)
Builds
Help center articles, customer workflows, and product feedback loops
Domain
LegalTech / Startup Services
Deliverable
client delivery
Required skills
empathetic communication, technical troubleshooting, analytical thinking, precise written English, detail orientation, independent remote work, software adaptability, feedback receptivity
Preferred skills
startup law knowledge, product testing experience, trend analysis
Responsibilities
Write thoughtful replies to customer emails; maintain help center articles; debug software issues with engineering; test new features and convey feedback; spot trends in customer issues
