Live Operations Lead, DDfB
Core
Proactively solve client blockers and support high-value catering orders for corporate customers, merchants, and Dashers using internal tools and SOPs.
Role type
Senior Live Operations Lead (Customer Support & Operations)
Builds
Seamless catering experiences for DoorDash for Business corporate clients
Domain
Food delivery logistics / B2B SaaS
Required skills
Customer support, operations, account management, triage, process optimization, cross-functional collaboration, critical thinking, documentation, adaptability, attention to detail, Mac/G-Suite/Slack proficiency
Preferred skills
None stated
Technologies
Mac, G-Suite, Slack
Responsibilities
Triage customer support issues to assess urgency and assign prioritization; Proactively contact Customers, Merchants, and Dashers via phone, text, or chat to resolve moderately complex issues; Create documentation for processes to support specific experiments and initiatives; Surface potential operational improvements and trends across the catering product
Seniority
Mid-level (2+ years experience)
