IT Support Specialist
Core
Deliver exceptional employee experiences through world-class IT support, combining hands-on end user support with administration of modern workplace technologies, identity systems, SaaS applications, endpoint management, and AI platforms.
Role type
Senior IC IT Support Specialist (End User Computing & Identity)
Builds
Scalable IT operations, automated workflows, and efficient support processes for a global workforce.
Domain
Enterprise IT, Identity & Access Management, Endpoint Security, SaaS Administration
Required skills
Tier 1/2 support, macOS/Windows administration, Microsoft 365/Teams/Slack/Zoom, Identity & Access Management (Okta/Entra ID/SSO/MFA), Endpoint Management (Intune/Iru/CrowdStrike), Asset Inventory, Basic Scripting (PowerShell/Bash/Python), Automation (Workato), AI Platform Support
Preferred skills
ITIL certification, Security certifications, Executive stakeholder support, Global team collaboration
Technologies
Okta, Entra ID, Intune, Iru, CrowdStrike, Microsoft 365, Teams, Slack, Zoom, Workato, GitHub, Claude Enterprise, Microsoft Copilot, PowerShell, Bash, Python
Responsibilities
Provide Tier 1 and Tier 2 support via tickets, chat, email, and remote sessions; Manage user lifecycle processes (onboarding, offboarding, access requests); Administer identity services (Okta, Entra ID, SSO, MFA); Deploy and maintain endpoints using MDM tools; Develop scripts and automations to improve efficiency; Create and maintain documentation and SOPs; Support AI technologies and promote responsible AI practices.
Seniority
Mid-Senior, hands-on IC