Technical Program Manager, Technical Solutions
Core
Lead and support technical programs for Datadog's 1,200+ customer-facing technical experts (Sales Engineers, TAMs, Support Engineers, Solution Architects) to improve their effectiveness and drive product adoption.
Role type
Senior Technical Program Manager (Customer-Facing Solutions)
Builds
Internal tooling, process improvement initiatives, knowledge and content systems for technical solutions teams
Domain
SaaS / Observability Platform / Customer Success
Required skills
Cross-functional program leadership, stakeholder coordination, risk management, data-driven decision making, requirement clarification, AI tool fluency, technical program scoping
Preferred skills
PMP or Agile certification, experience supporting customer-facing technical teams, mentorship capabilities
Technologies
AI tools for workflow automation and data synthesis
Responsibilities
Drive delivery of cross-team programs coordinating stakeholders and timelines; Partner with leads and SMEs to translate goals into actionable plans; Establish program management fundamentals like trackers and risk logs; Identify unclear requirements and bring structure to ambiguous problems; Use data to track progress and surface risks; Apply AI tools to streamline program management workflows; Communicate program status and impact to diverse audiences
Seniority
Senior, hands-on IC
