Supplier Support Advisor/CX Advisor - B2B
Core
Provide hands-on B2B support to tour operators to ensure adherence to platform guidelines, resolve operational issues, and optimize product listings on Viator and Tripadvisor.
Role type
Senior IC B2B Customer Support Advisor
Builds
Accurate and high-performing tour/activity listings on Viator and Tripadvisor
Domain
Travel technology / B2B customer support
Deliverable
product features
Required skills
B2B customer service, English communication, CRM proficiency, problem-solving, self-service advocacy
Preferred skills
Travel industry experience, Salesforce experience, bilingual proficiency
Technologies
Google Workspace, Salesforce, Content Management Systems
Responsibilities
Provide real-time assistance to tour operators via email, chat, and phone; Review and optimize tour listings using content management systems; Troubleshoot integration between operator booking systems and platforms; Escalate complex concerns to senior team members; Train operators on self-service tools.
Seniority
Mid-level, hands-on IC
