Customer Success Manager
Core
Serve as a strategic advisor to C-level executives, driving enterprise adoption of AI-powered process automation and orchestration platforms.
Role type
Senior Customer Success Manager (Strategic Advisor)
Builds
Enterprise orchestration capabilities, self-sufficient client application ecosystems, and long-term growth strategies.
Domain
Enterprise Software / AI & Process Automation
Required skills
Strategic advisory, enterprise account strategy, technical consulting, ecosystem mastery, agile governance, risk mitigation, executive communication, process architecture
Preferred skills
Customer success management, program management, SaaS/PaaS implementation, enterprise architecture frameworks, Salesforce/ServiceNow experience
Technologies
Appian, AI, Generative AI, Data Fabric, Robotic Automation, Salesforce, ServiceNow
Responsibilities
Govern account strategy and roadmap plans, drive platform adoption and self-sufficiency, mitigate portfolio risks, formulate value cases for expansion, advise executive leadership, architect process improvements
Seniority
Senior, hands-on IC with strategic advisory focus
