Program Manager, Carrier Operations & Governance
Core
Build a new cross-functional operations & governance team to optimize Twilio's global telecom carrier and wholesale supplier ecosystem, designing operating models, policies, and controls from first principles.
Role type
Senior Program Manager (Strategy & Operations)
Builds
Internal operating models, governance programs, and Run-the-Business (RTB) engine for carrier operations
Domain
Telecommunications / Carrier Operations / Governance
Required skills
Program management, cross-functional leadership, process improvement, operating model design, change management, data analysis, stakeholder management, policy development, IT system specification, OKR tracking
Preferred skills
Management consulting experience, telecom industry background, RevOps expertise, strategy and operations experience
Technologies
None explicitly listed
Responsibilities
Drive visible governance programs across multiple business areas; Maintain executive visibility by presenting operational narratives and metrics to C-suite; Implement core infrastructure including policies, workflows, and data-driven controls; Build team foundations and author operational runbooks and standards; Design enablement programs to shift teams to a data-informed operating model; Own and manage the day-to-day Run-the-Business (RTB) cadence; Facilitate operational forums including OKR tracking and deal approval workflows
