[쿠팡이츠서비스] 가맹점 CX 운영 개선 담당자
Core
Analyze merchant VOC data to derive and execute operational improvement tasks, establish SOPs for new product/promotion launches, and collaborate with cross-functional teams to resolve root causes of merchant issues.
Role type
Senior Operations Product Manager (Merchant CX)
Builds
Merchant service stability, operational SOPs, and cross-functional issue resolution systems
Domain
Food delivery platform operations
Required skills
VOC data analysis, operational issue analysis, SOP creation, cross-functional collaboration, SQL/data extraction, regulatory compliance follow-up
Preferred skills
VOC-based improvement projects in platforms/startups, leading teams of 5+ members
Technologies
SQL
Responsibilities
Analyze merchant VOC data to identify and execute operational improvement tasks; Review operational requirements and establish SOPs before new product/promotion launches; Monitor early-stage operational issues and escalate to relevant teams; Collaborate with cross-functional teams to analyze root causes of merchant issues; Follow up on merchant compliance with legal/regulatory requirements (e.g., KYC); Extract and process operational data to derive insights and propose improvement directions
Seniority
Senior, hands-on IC with team leadership experience
