Associate Manager, Merchant Strategy & Operations
Core
Lead the support experience for merchants on DoorDash, transforming it into a tech-first, scalable solution to drive merchant satisfaction, retention, and loyalty.
Role type
Associate Manager, Merchant Strategy & Operations
Builds
Merchant support experience and operational solutions for restaurant partners on the DoorDash platform
Domain
Food delivery / Restaurant technology
Deliverable
product features
Required skills
Strategy formulation, Data-driven decision-making, Cross-functional leadership, Project management, Analytical thinking, SQL proficiency, AI tool utilization
Preferred skills
First principles problem solving, Experience in consulting/strategy/operations/technology
Technologies
SQL, AI tools
Responsibilities
Build strategy for helping merchants succeed post-onboarding, Execute go-to-market initiatives for new merchant support features, Collaborate cross-functionally with product, operations, marketing, sales, finance, and analytics teams
Seniority
Associate Manager, hands-on IC