Senior Commercial Lines Account Manager

Denver, CO - HybridFull-time$83k2026-10-14 → 2026-11-12

Hybrid

Core

First licensed account manager for Gusto's internal P&C insurance agency, servicing small commercial business clients and integrating insurance with payroll data.

Role type

Senior Commercial Lines Account Manager (Zero-to-One Build)

Builds

A first-party, payroll-integrated insurance experience for small businesses

Domain

Insurance (Property & Casualty, Workers' Compensation) + Insurtech

Required skills

Commercial lines service, Workers' Compensation expertise, Carrier portal navigation, AI tool fluency, Process documentation, Compliance adherence

Preferred skills

Property & Casualty producer license, Multi-state licensing, Industry designations (CISR, CIC, etc.), Insurtech experience

Technologies

Hartford, AmTrust, AI tools for drafting/summarization

Responsibilities

Daily servicing of assigned book (endorsements, audits, renewals), Proactive outreach using payroll data, Managing cancellations and reinstatements, Claims intake coordination, Documenting recurring cases as product specs, Writing SOPs and service standards

Seniority

Senior, hands-on IC building a new function

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.