Community Operations Specialist
Core
Represent Stripe across public developer and merchant communities, managing interactions and escalating complex, high-visibility cases.
Role type
Community Operations Specialist (public support & risk)
Builds
Public community trust, brand safety, and operational improvement for Stripe's developer and merchant user base.
Domain
Fintech / Developer Relations / Public Community Management
Deliverable
dashboards & analysis
Required skills
public community management, incident escalation, risk assessment, stakeholder communication, queue management, pattern recognition, cross-functional collaboration, documentation, project ownership
Preferred skills
payments/financial technology domain knowledge, social media moderation, SQL/data analysis, root-cause investigation
Technologies
X, Reddit, LinkedIn, Facebook, YouTube, app-store reviews, dashboards, social-listening reports, SQL
Responsibilities
Manage community interactions across supported platforms; Act as an escalation point for complex, sensitive, or high-visibility cases; Support teammates by providing actionable feedback on complex cases; Recognize and engage on potential social-media incidents; Participate in incident response under senior guidance; Gather facts and recommend safe paths for escalated cases; Use dashboards and data to identify patterns; Communicate signals to cross-functional partners; Contribute to trend summaries and playbooks; Own components of improvement projects; Capture and share lessons from escalations.
