Business Operations Associate - CashNet USA
Core
Support CashNetUSA's core business by monitoring product portfolios, executing customer remediations, and ensuring compliance across various states.
Role type
Senior Business Operations Associate (Compliance & Operations)
Builds
Customer remediation processes, compliance monitoring systems, and corrective action plans
Domain
Financial Technology / Lending / Regulatory Compliance
Required skills
Project management, Root cause analysis, Data analysis, Regulatory compliance integration, Stakeholder management, Process improvement, SQL, Excel
Preferred skills
Microstrategy, Grafana, Monitoring dashboards
Responsibilities
Scope and execute end-to-end customer remediations for system issues; Take ownership of the issue management lifecycle; Proactively identify and resolve production or compliance exceptions; Analyze customer complaint data to identify trends and recommend process improvements; Assist with ad hoc data requests for external audits.
Seniority
Senior, hands-on IC
