Prime Operations Assistant
Core
Support operational workflows for Coinbase's token management platform serving Prime (institutional) customers, managing billing, contracts, onboarding, and token distributions.
Role type
Senior IC operations specialist (institutional custody)
Builds
Operational reliability for token management platform and customer lifecycle processes
Domain
Fintech / Digital Assets / Institutional Finance
Required skills
Billing reconciliation, contract administration, customer onboarding coordination, token distribution execution, SOP maintenance, data hygiene, workflow management, operational tooling proficiency, KPI tracking
Preferred skills
Generative AI utilization, automation opportunity identification
Technologies
Ironclad, Pylon, TLS, Vesting Platform, M2M migrations
Responsibilities
Reconcile billing and subscription records, manage MSA intake and agreement workflows, coordinate customer onboarding and communications, prepare token distributions and grant setups, maintain operational datasets and reporting methodology
Seniority
Mid-level, hands-on IC