Senior Incident Commander
Core
Lead critical and blocker incidents for Box's Intelligent Content Management platform, driving rapid mitigation and recovery while building automation to improve site resiliency.
Role type
Senior Incident Commander (SRE)
Builds
Incident response tooling, automation, and processes for cloud operations
Domain
Enterprise SaaS / Cloud Operations
Required skills
Incident Command, Python, Linux/Unix, Distributed Systems, Cloud Platforms, Kubernetes, Observability, Networking, Change Management, Mentoring
Preferred skills
24x7 NOC experience, Prometheus/Grafana, Distributed Tracing, PagerDuty, Terraform, CI/CD, Dependency Mapping
Technologies
Python, Linux, Kubernetes, GCP, AWS, Azure, Prometheus, Grafana, PagerDuty, Jira, SignalFx, Catchpoint
Responsibilities
Own and direct live-site Critical and Blocker incidents from identification through recovery; Triage and verify problem statements; Improve Incident Platform tooling and automate response steps; Partner with SRE teams to implement secure, automated workflows; Lead daily change reviews to minimize risk; Provide technical expertise in 24x7 environments; Lead projects to enhance site resiliency and observability; Represent GTOC in problem management and reliability forums; Turn incident learnings into engineering asks; Leverage observability APIs to make workflows measurable; Mentor team via tabletop exercises and runbook improvements
Seniority
Senior, hands-on IC
