Dealership Customer Advocate
Core
Customer Advocates serve as the face of Carvana at onsite pickup locations, guiding customers through the unique car vending machine experience, completing paperwork, and ensuring a positive, memorable transaction.
Role type
Frontline retail associate (automotive)
Builds
Used car pickup experiences for customers
Domain
Automotive retail
Deliverable
product features
Required skills
Customer service, physical stamina, driving, notary license acquisition, state-specific licensing (DMV/title systems), vehicle detailing, lifting/carrying heavy items
Preferred skills
Energetic, self-motivated, local community involvement
Responsibilities
Create memorable pickup experiences at the car vending machine, complete customer paperwork and track in system, address customer questions and minor technical issues, drive safely maintaining a clean record, perform physical tasks like detailing and loading vehicles
Seniority
Entry-level, hands-on IC