Technical Account Manager (Costa Rica)
Core
Lead solution design and architecture for enterprise subscription billing and quote-to-cash systems, building AI-assisted proofs of concept (POCs) and driving customer adoption.
Role type
Senior Technical Account Manager (SaaS/Enterprise)
Builds
AI-assisted proofs of concept (POCs), complex Zuora solution architectures, and API integrations
Domain
SaaS, Subscription Economy, Billing, Revenue Recognition, Quote-to-Cash
Deliverable
production ML models
Required skills
SQL, API integration design (REST/SOAP), Data modeling, Business process design, AI tool fluency, System architecture, Customer outcome ownership, Executive presence
Preferred skills
Zuora platform experience, Salesforce Apex development, Python/JavaScript/JSONata, Finance/Accounting background
Technologies
Zuora, Salesforce, NetSuite, Workday, SAP, Oracle, Claude Code, Cowork, Cursor
Responsibilities
Design complex solutions across billing, revenue recognition, and quote-to-cash; Build working POCs using AI tools to demonstrate value; Analyze customer data and fix root causes using SQL; Partner with customer finance, IT, and executive teams; Coach teammates on AI workflows and new ways of working
Seniority
Senior, hands-on IC
