Associate, HR Shared Services
Core
End-to-end Benefits administration including enrollments, changes, cancellations, vendor management, renewals, reporting, reconciliations, and payroll inputs.
Role type
Individual Contributor HR Shared Services Associate (Benefits)
Builds
Benefits operations and service delivery for employees across 24 countries
Domain
Human Resources / Global Benefits Operations
Required skills
Benefits administration, vendor management, benefits eligibility, enrollments, life events, case management tools, SLA adherence, process documentation, stakeholder communication
Preferred skills
Americas region experience, health & welfare benefits, retirement/pension benefits, leave/statutory benefits, process improvement, automation opportunities
Technologies
Zendesk, ticketing systems, case management platforms
Responsibilities
Manage end-to-end Benefits operations, vendor relations, employee escalations, and compliance within defined SLAs; Learn and perform newly transitioned processes; Adhere to critical metrics & SLAs; Assist in building Standard Operating Procedures; Deliver high quality service to internal customers
Seniority
Mid-level, Individual Contributor
