Customer Success Engineer - Privacy Automation (AMER)
Core
Deliver 1:1 'Ask the Expert' sessions to help customers troubleshoot, configure, and resolve issues with OneTrust's Privacy Automation and Data & AI governance modules.
Role type
Senior IC Customer Success Engineer (Privacy Automation)
Builds
Customer enablement sessions and reusable knowledgebase content
Domain
Enterprise SaaS / Privacy & Data Governance
Required skills
Product troubleshooting, problem-solving, written and verbal communication, empathy, time management, cross-functional collaboration
Preferred skills
Prior experience as Implementation Consultant or Support Engineer, expertise in comparable GRC/privacy platforms
Technologies
OneTrust Privacy Automation, Data & AI governance modules, cloud-based SaaS platforms
Responsibilities
Conduct 1–2 hour hands-on troubleshooting and configuration support sessions for customers, translate customer challenges into actionable guidance, create and maintain scalable enablement assets like knowledgebase articles and video tutorials, partner with Support and Product teams to relay customer insights
Seniority
Mid-level, hands-on IC
