Assistant Communications Delivery Manager
Core
Technical execution of customer communications across email, print, digital messaging, and PDF channels, converting content into delivery briefs and managing implementation.
Role type
Assistant Communications Delivery Manager (mid-senior IC)
Builds
Customer communications (email, print, digital, PDF) for 300+ clients in 40+ countries
Domain
Marketing operations / Digital communications / Financial services
Required skills
Channel knowledge (email, print, digital, PDF), Project management, Technical specifications translation, Quality assurance, Process improvement, Risk governance, Jira/Confluence proficiency, Gen AI tool usage
Preferred skills
Experience in Operations/Change Management/CRM/Digital, Personal AI workflow creation, Agentic problem-solving approach
Technologies
Jira, Confluence, Gen AI tools
Responsibilities
Translate approved content into technical specifications and delivery briefs; Manage end-to-end implementation with internal teams and external third parties; Oversee testing cycles and resolve issues; Perform final quality assurance checks; Maintain communications inventory; Deliver accessible PDFs; Partner with stakeholders to implement process improvements; Report risks and issues to the manager.
Seniority
Mid-senior, hands-on IC
