Billing Supervisor
Core
Lead daily billing operations, oversee a team of Billing Specialists, and ensure accurate invoice generation and compliance within a Global Finance Services shared services organization.
Role type
Senior IC billing operations supervisor
Builds
Accurate invoices and compliant billing cycles for assigned client portfolios and legal entities
Domain
Global Finance Services / Shared Services Centre
Required skills
Team leadership, billing operations management, invoice management, OTC process knowledge, dispute resolution, performance metrics analysis, ERP system administration, revenue recognition principles, process improvement
Preferred skills
ACA/ACCA/CIMA qualification, experience in global Shared Services Centre (SSC) or Global Business Services (GBS) environment
Technologies
Oracle Fusion, Maconomy
Responsibilities
Lead daily billing activities across assigned client portfolios and legal entities, Monitor team performance against billing cycle and performance targets, Oversee the billing quality review process to ensure invoices are accurate, Approve resolution of complex billing disputes, client escalations and high-value invoice queries, Oversee client and contract setup within billing systems, Produce billing performance reporting including invoice volumes, billing cycle adherence, dispute rates and performance dashboards
Seniority
Senior, hands-on IC
