Manager, IT Operations
Core
Build and lead India-based IT delivery capability for global IT Operations, managing endpoint operations, Jira administration, and business systems delivery.
Role type
Senior IC IT Operations Manager (India Delivery)
Builds
Reliable, scalable IT delivery services for global IT and business systems
Domain
IT Operations / Endpoint Management / Service Management
Required skills
Team leadership, capacity planning, operating model design, Microsoft Intune/Endpoint Manager, Jira Service Management, stakeholder management, risk escalation, process standardization, AI-enabled automation, security compliance
Preferred skills
Microsoft 365, Entra ID, Windows/macOS management, application deployment, EDR/XDR, vendor management
Technologies
Microsoft Intune, Jira, Jira Service Management, Windows 10/11, macOS, Microsoft 365, Entra ID
Responsibilities
Build and scale the India IT delivery team; Lead global delivery execution from India; Translate global IT standards into local plans; Manage endpoint operations and Jira administration; Implement AI-enabled automation; Manage stakeholder relationships and risk escalation; Coach and mentor team members
Seniority
Senior, hands-on IC